When ready for a service tap or connection, please call Water Engineering at 319-286-5950 at least 24 hours in advance for all taps. This allows time to produce the work orders necessary for requesting the tap from the appropriate department.

For taps 2" and smaller, call the Meter Shop at 319-286-5930 the day the tap is needed. To have taps made in the morning, place your phone call between 7:30 a.m. and 8:00 a.m. To have taps made in the afternoon, place your phone call between 11:30 a.m. and 12:00 noon.

Taps larger than 2" and up to 12" are made by the Distribution Division and are coordinated through your city water inspector.

Before ordering taps and connections, please consider the following:

  • Water main must be in service and all tests passed.
  • Lot pins must be in place.
  • Prepare the site and make preparatory excavation at the location for the tap. Preparatory work must be in conformance with water department guidelines and OSHA standards.
  • Construct service in conformance with Construction Details.
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