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Contact Customer Service

Monday - Friday
7:30 a.m.-4:30 p.m.

Customer Service Location:
1111 Shaver Rd. NE
Cedar Rapids, IA 52402

In Person Payment Location:
101 First Street SE
Cedar Rapids, IA 52401

Mail Payments to:
Cedar Rapids Municipal Utilities
PO Box 3255
Cedar Rapids, IA 52406-3255

Exclamation point in circle - notice iconIMPORTANT NOTICE

Payment locations & COVID-19

Some payment options and locations may be impacted by COVID-19 response.

There are several options when it comes time to pay your municipal utility bill.

Automatic Payment:

When you sign up for the Automatic Payment Program, your payment is automatically deducted from your checking or savings account on the due date. There is no fee for this service.

Electronic Payment:

Initiated by you through your own bank's bill payment program.


The Cedar Rapids Municipal Utilities accepts Visa, Mastercard, and Discover Credit Card payments. At the same site, you may also initiate an e-check payment where an amount designated by you is deducted from either a savings or checking account. There is a bank convenience fee for these transactions. Online payments are posted to your account in 1–2 business days.

Mail payment to:

Cedar Rapids Municipal Utilities
PO Box 3255
Cedar Rapids, IA 52406-3255


Walk-up Drop Box:

Walk-up location on the northeast corner of City Hall near the stairs to the north entrance of the building (near the corner of First Avenue and First Street). Free temporary parking spots are available directly in front of the payment box.

Drive-up Payment Drop Box:

WaterAdminDriveUpPayment250x165Water Administration Building Payment Drop Box Water Administration Building 1111 Shaver Road NE 
Located on the north end of the parking lot/driveway, near the end of the Water Administration Building.

Please include your payment stub. Check or money orders only. Payments received by 1:30 p.m. are posted same day. Payments received after 1:30 p.m. are posted next day.

Community Pay Stations at Local Businesses:

There are also a number of locations in the community that accept Municipal Utility Bill payments:

Hy Vee Pay Stations Table



Payment Options

Hy-Vee Foods












1843 Johnson Ave. NW

Checks Only

20 Wilson Ave. SW


4035 Mt. Vernon Rd. SE

Checks Only

1556 1st Ave. NE

Checks Only

5050 Edgewood Rd. NE

Checks Only

Hy-Vee Drug Store

42S Johnson Ave. NW

Checks Only

Hy-Vee and Hy-Vee Drugstore locations not listed on the chart above are not able to accept Utility Bill Payments.

Community Pay Station payments are posted to your account within 3 business days. Please call customer service to note your account.


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